Support × Engineering × Documentation
I trace difficult issues through code, APIs, logs and data, then turn what I find into fixes, tools and documentation people can actually use.
KB DOCBOT
Pull request, files and code patches
Find customer-facing gaps
Ready for human review
Featured project
An AI-assisted workflow that connects product changes, customer documentation and human review.
AI agents · GitHub APIs · Documentation automation
Documentation drifts when product changes move faster than the help content. I built DocBot to inspect merged product pull requests, identify customer-facing changes and prepare documentation updates for review.
It processes changes in chronological order, preserves unrelated updates and lets the latest product behaviour take precedence when pull requests overlap.
How I work
My best work usually happens where customer problems, technical systems and clear communication meet.
I reproduce difficult issues, trace data through systems and work out what is actually happening rather than stopping at the first plausible explanation.
I turn what I learn into practical fixes, internal tools and workflows that remove repetitive work without hiding important decisions.
I translate technical behaviour into documentation, investigation findings and guidance that other people can understand and act on.
A slightly unusual route into engineering
I have worked across almost every layer of support at Shopify: advising merchants, leading support teams, investigating quality and knowledge gaps, and eventually moving into software development.
That route taught me to look at software from several directions at once: what the code does, how the system behaves and what the person using it is actually experiencing.
Explore my workbenchGet in touch